1. The Guest acknowledges the risks of COVID-19 as well as other illnesses when travelling and the decision to travel is entirely their own in full knowledge of current travel recommendations and travel restrictions regarding the risk of these.
It is the sole responsibility of the Guest to be fully informed about the risks associated with COVID-19. 
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2. Angaza Travel does not assume any responsibility for and shall not be liable for any unsafe conditions or health hazards, including pandemics or other illnesses to which Guests may be exposed.
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3. Any information provided by Angaza Travel in relation to current COVID-19 protocols is obtained from Third Party sources and Angaza Travel will not be held liable for the accuracy of such information, which is subject to change at any time without prior notice. 
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4. Angaza Travel, its employees and agents, shall, accordingly, not be liable for any loss (financial or otherwise), damage, illness, harm, trauma, death, delay, denial of onward travel or costs (including but not limited to quarantine costs), which a Guest may incur or suffer, whether during or post travel, arising directly or indirectly out of the risks and/or dangers associated with traveling during the COVID-19 pandemic, whether or not the Guest had been informed by Angaza Travel of such risks and/or dangers at the time of booking.
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5. Angaza Travel is not responsible for the acts or omissions of travel suppliers, including the failure by the travel suppliers to adhere to their own schedules, provide services or refunds or their failure to honour any future trip credit.
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6. Please note that most insurance policies have a specific clause stating that they do not cover epidemics and pandemics, especially when travel warnings are in place. It would be advisable for Guests to take advice from an insurance broker should they have any queries regarding the appropriateness of a travel insurance policy. Angaza Travel shall not be liable for a Guests election not to purchase insurance, nor shall Angaza Travel be liable to the Guest for any denial of any claim by a travel insurer as it relates to COVID-19 or any other claim under the relevant policy.

Definitions for the purposes of this agreement, unless the context requires otherwise, shall be as follows:
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Accommodation means collectively any accommodation reserved by Angaza Travel;
Activities means any recreational pursuit reserved by Angaza Travel and shall include, without limitation, sightseeing excursions, sporting activities and adventure activities;
Applicable Laws means the legislation, statutes, regulations (as amended, replaced, or re-enacted from time to time) which may be applicable in the Republic of South Africa;
Booking means the initiation, processing, amendment and / or finalisation of any Tour and shall include provisional bookings;
Booking Amendments means any change required by the Guest in the travel and/or arrival date, any increase or reduction in the number of guests and/or rooms booked, and/or any services required after the date of Confirmation;
Business Day means any day other than a Saturday, Sunday or official public holiday in the Republic of South Africa;
Client means the end user of services rendered by either Angaza Travel or a third-party during the Tour, and includes the individual making the booking as well as all members of the touring party making use of Angaza Travel’s services; 
Confirmation means written confirmation by the Guest confirming that the Reservation will be honoured and guaranteed;
Currency means the South African Rand or ZAR;
Day means any day of the week, including Saturday, Sunday, and official public holiday in the Republic of South Africa;
Guest means the same as ‘Client’. These words are used interchangeably and the use of one will have the same meaning as that of the other.”;
Lead guest means the guest responsible for making the enquiry and/or the booking and or the payment, on behalf of one or more other guests;
Reservation means a reservation made for or on behalf of the Guest and confirmed by Angaza Travel in writing;
Total Booking Value means the monetary value of a Booking as invoiced by Angaza Travel upon Confirmation of Booking by the client, which monetary value will be adjusted to the extent that the client requests further Booking Amendments to the Booking prior to date of travel;
Tour means all and any arrangements reserved by Angaza Travel for the client, including but not limited to accommodation, meals and beverages. Travel and Activities and “Touring Services” shall have a similar meaning;
Tour Series means a pre-arranged Tour being organised, marketed and sold to the client prior to commencement which may comprise of a single or multiple dates / departures;
Trade Marks shall mean any registered trademarks registered in the name of Angaza Travel, (including any pending trade mark applications), as amended from time to time at the instance of Angaza Travel 
The / these Trading Terms” or “the / this agreement” means the trading terms contained herein which can be amended from time to time by Angaza Travel as amplified by the provisions of any Annexure attached hereto or document referred therein from time to time;
Travel means any transport reserved by Angaza Travel, including but not limited to road, water and air travel; and
VAT means Value Added Tax or any similar consumption tax payable in any country.
Definitions for the purposes of this agreement, unless the context requires otherwise shall be as follows: 

1. GENERAL TRADING TERMS
Between the Guest 
&
ANGAZA TRAVEL (Pty) Ltd (2021/785036/07) (ANGAZA/ ANGAZA TRAVEL / ”we”/”us”/ ”our”)
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2. APPLICATION

All enquiries, advice, quotations, or estimates made or provided by or bookings made with and/or all services rendered by or on behalf of Angaza Travel (Pty) Ltd (‘the Agency’’) are subject to these terms and conditions (‘the Conditions’).

3. ACCEPTANCE OF THESE TRADING TERMS
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3.1. By booking your arrangement with us, you are agreeing to be bound by the terms of this agreement and any additional terms and conditions of any supplier that are applicable to your booking arrangements. The lead guest assumes the responsibility of sharing these terms and conditions with each passenger in their group, including payment of all amounts when due. It is the responsibility of each passenger to read our terms and conditions in its entirety. In addition, we reserve the right to modify these Terms and Conditions. In cases where the Guest has not signed accepting these trading terms, the placement of any booking, whether by means of electronic mail or otherwise, shall be deemed to be confirmation that the client has both read and accepted these terms and shall, from this date, be bound by this agreement.

3.2. If there is any part of these terms and conditions that the Guest does not agree with, we respectfully request that the Guest does not make use Angaza Travel services.
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3.3. Angaza Travel shall not be liable for the failure of a Guest to read the booking confirmation email, whether resulting from your provision of an incorrect email address or a Guest’s inability to access the Internet at any time or for any other reason. Where a Guest applies to make a booking on behalf of any other person, the Guest warrants receipt of all necessary permission and authority to do so and to accept all of these terms and conditions on behalf of that person. The Guest agrees to indemnify Angaza against any claims that may be made against Angaza by an Operator arising out of or pertaining in any way to a booking or the acts or omissions of any Guest who participates or is booked to participate in the tour for which a booking has been made on their behalf by another Guest in their party.
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4. CONDITIONS: ANGAZA TRAVEL
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4.1. Angaza Travel makes every attempt to standardise these trading terms but variance from these terms may be required in cases where the payment and/or other terms of third-party suppliers vary from those contained herein. In such instances, where third-party bookings are required, Angaza Travel reserves the right to vary the trading terms contained herein to conform to the terms of the third-party. This includes variances in payment, cancellation, and refund terms)
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5. GENERAL
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5.1. Final Itineraries provided by Angaza Travel to the Client will reflect one of or a combination of the following as may be required:
5.1.1. Accommodation (Hotel, Boutique Hotel or Villa)
5.1.2. Accommodation (Room Types and Specifications) 
5.1.3. Transport and Transfers 
5.1.4. Activities (in cases where these have been pre-booked)
5.1.5. Customized daily itineraries (where applicable) 
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5.2. In cases where private Cape Town tours are provided by Angaza, and where guest accommodation is not included in the scope of service, only the information as outlined in 5.1.3.; 5.1.4. & 5.1.5. will be provided in the itinerary. 
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5.3. Itineraries may be subject to change at any time, without prior warning due to unforeseen circumstances beyond the control of Angaza Travel, such as those found in clause 24. This includes, but is not limited to, accommodation, activities, and transport/transfers. Angaza Travel will make every effort to operate itineraries as planned.  
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5.4. Any additions/changes to an itinerary will be for the Clients account. Provisions of the cancellation policy will apply where changes to the itinerary are made prior to the commencement of the tour. Any changes to the itinerary whilst on the tour which result in the forgoing of certain pre-arranged activities, accommodation or transport will not be subject to a refund.
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5.5. Angaza Travel reserves the right to, in its sole and unfettered discretion, cancel a booking if such cancellation is deemed to be necessary and in the interests of Angaza Travel, which cancellation shall be made against a full refund of all, and any monies paid in respect of such a booking. 
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5.6. Angaza Travel will make every effort to keep to the final itinerary, Angaza Travel as well as Third Party Service Providers reserve the right to make any changes to the itinerary as a result of factors including, but not limited to, strikes and inclement weather conditions (as stated in clause 21). Such alterations are not subject to a refund. 
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5.7. While it is possible to break away from an itinerary, it is understood that such breakaways shall not be subject to a refund and any costs incurred as a result of a breakaway shall be for the Guests account. 
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5.8. Provision for the handling of baggage by Angaza Travel will be as per the quotation. Weight restrictions for baggage on some routes on internal/domestic flights may apply, details of which will be provided with documentation.
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5.9. Safekeeping of baggage and personal effects shall at all times remain at the risk of the Guest. Angaza Travel will assume no liability for lost or damaged baggage, or personal items, for the duration of your trip with Angaza Travel.
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5.10. It shall be the Guest’s responsibility to verify with the relevant international carrier the extent of baggage restrictions which may apply.
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5.11. The Guest shall note their obligation to, prior to travel, procure travel insurance sufficient to meet all medical expenses and related costs that may be incurred should a Guest require medical assistance whilst travelling with Angaza Travel. Whilst serious incidents are rare, emergencies can be expensive and good medical insurance cover is mandatory. 
Where medical emergencies warrant medical care, including the evacuation to a medical facility, Angaza Travel's insurance provider will recover such costs from a Guests travel insurance provider and, as a last resort, from the Guest should the travel insurance provider fail to reimburse Angaza Travel’s insurance providers as requested.
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5.12. Angaza Travel will not be responsible or liable if the Guest fails to take adequate insurance cover at all.
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5.13. Angaza Travel sub-contracts all air travel services to independent airline carriers and/or air service operators and, as such, cannot accept any responsibility in respect of any delay or cancellation of any flight. This includes any inaccuracies of flight schedules which may occur. All flights, where required, would need to be paid in full and shall be subject to such cancellation and refund terms as may be determined from time to time by the relevant airline carrier and / or air service operator.
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5.14. Advertising and other promotional material of third parties may appear on our website from time to time and vice versa. Please note that this must not be construed as an endorsement of any such third party/ies or their products and/or services. You choose to rely on any information contained in such material at your own risk.
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6. BOOKING PROCEDURE 
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6.1. The Guest is responsible for providing adequate and accurate information (This shall include the details of all those travelling with the lead guest, as may be required by Angaza Travel) to Angaza Travel via e-mail or internet call, concerning the destinations they wish to visit and any amendments and/or cancellations they wish to make to a proposed itinerary. 
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6.2. Provisional booking periods are determined by third-party suppliers. Angaza Travel reserves the right to release these reservations.
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6.3. Angaza Travel will, upon request from the Guest in writing, attempt to extend provisional bookings. Any extension of any provisional period will, however, always remain in the sole and unfettered discretion of third-party suppliers.
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6.4. Confirmation of accommodation will be subject to the appropriate payment and cancellation policy set out in these terms and conditions. 
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6.5. All amendments, reductions, refunds and cancellation policies for groups will be determined at the sole and unfettered discretions of the suppliers utilised in any itinerary.
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6.6. Part of Angaza Travels services is to reserve bookings for the Guest. As such, by entering into this agreement the Guest gives permission to Angaza Travel to:
6.6.1. make any selections of and for the Proposed Travel Arrangements;
6.6.2. make payments for such bookings and ancillary services; and 
6.6.3. accept booking conditions on the Guests behalf 
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6.7 A booking shall be construed as being confirmed when the terms contained as well as the final itinerary has been accepted and the deposit has reflected in Angaza Travel’s bank account
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7. PRICING
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7.1. Price of the Tour shall include Angaza Travels fee for planning and arranging itineraries, handling and operational charges quoted on the current rate of exchange and tariffs and VAT at the relevant rate where applicable.
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7.2. The Client acknowledges that Angaza Travel will be entitled to revise and adjust the price of the Tour in the event that factors such as (without limitation) fluctuations in foreign currency exchange rates, changes in tariff rates and applicable taxes impact price.
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7.3. All additional amounts associated with bank charges and foreign exchange fees will be for the Guests account.
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7.4. Airfares will be subject to the price and conditions quoted by the airlines and cannot be guaranteed by Angaza Travel.
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7.5. Should the group number deviate from the number required for the Booking, Angaza Travel reserves the right to re-cost the Price and raise a surcharge. Should any Guest refuse to accept and pay such surcharge, it may result in the principal cancelling the Booking and retaining any payment made (Angaza Travel will be entitled to retain any service fees charged).
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8. EXCLUSION
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8.1. Unless expressly included in the itinerary, all, and any cost (without limitation) of obtaining passports, visas, insurance, vaccinations and required medical advice as well as all items of a personal nature such as telephone calls, laundry, drinks, food and excess baggage charges shall be excluded from tour pricing.
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9. PAYMENT POLICY
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9.1. Unless otherwise arranged between the Guest and Angaza Travel, the Guest shall, at all times remain solely liable and responsible for the payment of all invoices issued by Angaza Travel in respect of Confirmed Reservations, as well as the payment of any fees due.
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9.2. Payments shall be affected by electronic fund transfer (EFT) into such bank account as provided by Angaza Travel at time of Confirmation or via secure online payment portal. 
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9.3. In cases where donations associated with funds and/or foundations apply, and are not facilitated by Angaza Travel, amounts are to be invoiced by, and amounts owed paid directly to, the fund or foundation. 
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9.4. In the case of air tickets, full payment is required as per the applicable fare rule.  If full payment is not received by the applicable date the airline will automatically cancel the reservations.
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9.5. The Guest acknowledges that, with reference to tours arranged by Angaza Travel pursuant to this Agreement, certain portions of said tour may be exempt from VAT, whilst other portions may be subject to VAT at the standard or zero rate. To this end the Guest agrees that prices and / or the fees charged by Angaza Travel in respect of touring services are inclusive of VAT at the relevant rate, if applicable, but exclusive of any other taxes. 

9.6. Angaza Travel reserves the right to request payment by means of EFT to secure all short lead time bookings which have been confirmed within 7 (seven) days of travel. 
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9.7. Should the Guest fail to effect payment on the due date or breach any other Trading Term of this agreement, Angaza Travel shall be entitled to:
9.7.1. Cancel this agreement and or booking and take such action as may be deemed necessary to recover the full amount owing to Angaza Travel, and / or;
9.7.2. Cancel any future Bookings made by the Guest, and / or;
9.7.3. Recover from the Guest any costs incurred, and / or;
9.7.4. Refuse to accept any further bookings from the Guest, and / or;
9.7.5. Request payment on arrival prior to the rendering of any touring services, and/ or
9.7.6. Levy a charge on all overdue account balances at a rate that is equal to the quoted primelending rate as may be determined, to the extent applicable, by the relevant banking institution in the Applicable Jurisdiction published from time to time and/ or;
9.7.7. Apportion credits due to the Guest and apply to any amounts which may be due to Angaza Travel in terms of these Trading terms.
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9.8. Errors and Omissions excepted: Angaza Travel shall not be liable for any inadvertent delay in the issuing of an invoice or any supporting document (i.e., any related proposal(s) and / or quotation(s)) related thereto, or any omission or error contained in such invoice or supporting document provided that such delays, errors, or omissions be rectified by Angaza Travel as soon as reasonably possible after the discovery of the same.
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9.9. Currency Movements: All amounts will be charged in either one of two currencies, namely, The United States Dollar or the South African Rand. Angaza Travel reserves the right to decide the currency in which amounts are charged. Whilst this is done to be of assistance the actual liability for the amounts remains in the source currency. If a refund is due on a booking that refund will be calculated in the source currency and be paid in that source currency. 
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9.10. Angaza Travel can pay these refunds in United States Dollars and if that is requested will do so at the current rate of exchange which may or may not differ to the original rate of exchange when the booking was first made.
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9.11. Upon confirmation for all reservations the guest will be liable for a non-refundable deposit.
9.11.1. The following specific payment policy applies to conservation experiences and Cape Town tours and other itineraries where Angaza Travel is responsible for the reservation of accommodation:
- On confirmation within 7 (Seven) days: 30% of the Total Booking value
- 60 (sixty) days before commencement date: Remaining 70% of Total Booking value
9.11.2. The following specific payment policy applies to private Cape Town tours only:
- A deposit of 30% of the Total Booking value is required to reserve a booking
- Payment of remaining 70% of Total Booking Value is due prior to 30 (thirty) days before commencement date of tour
9.11.3. Where bookings are made within 60 (Sixty) days of the commencement date of a  conservation experience, OR, within 30 days of the commencement date of a private Cape Town tour, 100% of the Total Booking value will be payable to secure the booking.   
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9.12. Any additional costs incurred during a tour, as a result of an amendment or addition to a tour, will be payable by the Guest within 5 business days of receipt of invoice. 
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9.13. The invoice reference is to be used as the payment reference by the Guest. 
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9.14. Proof of payment must be sent to Angaza Travel via email to the address provided, once the transaction has been paid.
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9.15. Where payment terms of third-party providers are more stringent than those stipulated above, Angaza Travel reserves the right to invoice the client additional amounts to secure a booking including, but not limited to, airlines, accommodation, transport services, experiences and/or activities.

9.16. Where invoices are quoted in the United States dollars, exchange rates will be provided by the bank at the official current rate of exchange to the South African Rand.
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9.17. Reservations held by Angaza will be cancelled should the Guest fail to make payment of the deposit due, within 7 days of receipt of the invoice (taking into account the provisions of clause 9.11).
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10. AMENDMENT, REDUCTION & REFUND POLICY
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10.1. An amendment will refer to, inter alia, change in travel / arrival date and / or an increase or reduction in number of rooms or services required after confirmation. This includes, but is not limited to, changes in transport and travel arrangements, accommodation, and activities. 
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10.2. All amendments will be subject to the cancellation policy. 
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10.3. Once the tour has commenced, any cost(s) incurred by any changes or alterations made by the Guest will be payable by the Guest and Refunds will not be made for any missed services and activities in respect of the tour.
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10.4. Any cost(s) resulting from an amendment/addition to the itinerary which are incurred by Angaza Travel, while a tour is in progress, will be subject to a reimbursement to Angaza Travel by the Guests, immediately following the completion of the tour, by way of EFT.

10.5. Where third-party suppliers are utilised, all amendments, reductions, refunds and cancellations will be determined in the sole and unfettered discretions of the third-party suppliers utilised in any itinerary.
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10.6. Angaza Travel takes no responsibility where accommodation, activities or any other add-on expenses do not meet the expectation of the guest. These views are entirely that of the guest and no refund will be provided.
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11. UNSCHEDULED EXTENSIONS
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11.1. Angaza Travel will not be held liable for any unscheduled extensions including, but not limited to, those resulting from a flight cancellation, inclement weather, strikes or any other causes beyond the control of Angaza Travel (as stated in clause 24). Any expenses relating to unscheduled extensions (accommodation, transfers, etc.) will be for the Guests account.
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12. SPECIAL REQUESTS
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12.1. Guests who have special requests must specify such requests to Angaza Travel prior to the drafting of the proposed itinerary. Whilst Angaza Travel will best try to accommodate such requests, it does not guarantee this. 
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13. NO SHOWS
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13.1. In cases where the Guest does not present themselves for the start of a day tour in the Cape, Angaza Travel will attempt to contact the Guest via the contact details provided. If, after 60 minutes, the Guest can still not be reached they will be considered a ‘No-Show’ and the tour will be cancelled and the Cancellation Policy contained herein will apply. 
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14. CANCELLATION POLICY 
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14.1. Upon cancellation of a confirmed reservation by a Guest, Angaza Travel will be entitled to:
14.1.1. Between Confirmation and, 61 days prior to the commencement of a conservation experience, OR, 31 days prior to commencement of a private Cape Town tour: 30% of Total Booking (i.e. Deposit)
14.1.2. Between 60 days and commencement of a conservation experience, OR, between 30 days and the commencement of a private Cape Town tour : 100% of the Total Booking Value. 
14.1.3. Cancellation during travel or stay: 100% of the Total Booking Value. 
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14.2. Where third-party cancellation policies are more stringent than those outlined above the cancellation of these third-party providers will apply: This includes, but is not limited to, the cancelation policies of airlines, accommodation (including but not limited to safari lodges, hotels, boutique hotels, private residences and villas), transport services and any providers of experiences and/or activities. In such instances Angaza Travel reserves the right to recover amounts charged by third party service providers from the Guest which have been incurred as a result of a cancellation. 
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14.3. Early return expenses are the Guest’s responsibility. There is no refund for absence or early departure from a trip, including but not limited to missed hotels, transfers, meals or sightseeing excursions or optional extensions. Angaza Travel urges you to purchase travel insurance which covers such circumstances.
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15. WEATHER CONDITIONS 
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15.1. Guests bear the sole risk of scheduled tours being affected by inclement or extreme weather conditions, such as rain, wind or extreme heat. Under no circumstances can Angaza Travel or any Operator or venue be held responsible for weather conditions. No booking can be cancelled or amended by Guests at any time on the basis of weather conditions. Neither Angaza nor any Operator shall be liable for weather conditions that may affect the delivery and implementation of a planned itinerary. 
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15.2. The Guest acknowledges and agrees that Angaza Travel may revise tour itineraries at any time and without prior notice to you where, reasonable grounds exist, including but not limited to weather conditions, provided that the substituted itineraries are of substantially similar duration.  

16. RESCHEDULING
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16.1. In some cases, and subject to Operator availability, it may be possible to reschedule a tour if sufficient advanced notice is given, however neither Angaza Travel nor an Operator shall be bound to reschedule any tour notwithstanding the amount of advanced notice given. Tours are always subject to Operator availability. Please contact us if you would like to reschedule. If the Operator is unable to reschedule, the terms of this refunds and cancellation policy shall apply. 
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17. AIR TICKETS 
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17.1. Angaza Travel does not accept responsibility in respect of any delay or cancellation of any flight and / or any inaccuracies of flight schedules which may occur. All flights, where required, would need to be paid in full and shall be subject to such cancellation and refund terms as may be determined from time to time by the relevant airline carrier and / or air service operator. 
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17.2. Air tickets are linked to contracts which are very complex and can entail very strict requirements regarding change, airport and departure taxes and cancellation provisions. The Guest must enquire about all the applicable conditions before making payment for the ticket. 
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17.3. No shows may result in the ticket being voided and/or the Guest being charged a cancellation fee.
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18. CHILDREN 
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18.1. The Guest acknowledges that certain lodges/accommodations do have restrictions on age and where applicable, special rates/discounts for children offered by Third-Party Service Providers will apply.
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18.2. It is the responsibility of the Guest, when traveling with a child, to ensure that they are informed of any legal requirements related to the entering of, and travel within, source destinations with a child. 

19. PASSPORTS & VISAS
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19.1. It is the responsibility of the Guest to ensure that they have the correct Visa and that their passports are complaint with any, and all, requirements pertaining to the receipt of a visa and entrance into the country/countries they intend to visit. 
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19.2. In cases where Angaza Travel assists, or attempts to assist, the Guest with the above, the Guest acknowledges that Angaza Travel is not assuming any obligation or liability and the Guest indemnifies Angaza Travel against any consequences of non-compliance.
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20. GUEST RESPONSIBILITIES
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20.1. Provide accurate information at time of booking, confirming the nationality and passport on which they, and all members of their party, will be traveling on.
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20.2. Provide accurate information pertaining to allergies, disabilities, medical conditions, and other health concerns of all those traveling. 

20.3. Provide the information necessary for Angaza Travel to create a bespoke itinerary. 
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20.4. Inform themselves of the terms and conditions associated with third-party service providers.

20.5. Not knowingly engage in any distribution, trade practice or advertising method which could be harmful to Angaza Travel. 
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20.6. Without any delay, communicate all Bookings and/or Cancellations to Angaza Travel in writing via e-mail.
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20.7. Promptly comply with any reasonable instruction given by Angaza Travel.
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20.8. Under no circumstances can a Guest which has been confirmed to be part of the travelling party be substituted with another Guest without the consent of Angaza Travel.
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20.9. Ensure comprehensive travel insurance is purchased covering the Guest for personal effects, personal accident, medical and emergency travel expenses, cancellation, and curtailment.
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20.10. Ensure that all individuals traveling on the itinerary have the necessary and correct passport, visa, and vaccination requirements to cover all countries into which travel is planned.
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20.11. Ensure that the spelling of all names of those in the travel party are spelt correctly on airline tickets and confirm that all details (including passport numbers and dates of travel) are correct. Angaza Travel does not charge for name changes or name corrections, however where third party costs are incurred these will be passed on to the Guest. Not all airlines allow name changes or name corrections, and a new airfare may need to be purchased which will be passed onto the guest.
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20.12. Seek professional medical advice prior to departure regarding vaccination requirements and health risks for the countries and regions into which travel is planned.
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20.13. Be advised that in some cases travel may take them into isolated regions and in close proximity with wildlife in which event the Guest will be required to sign a conditions and waiver form at the time of the safari or conservation experience. 
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20.14. At the time of booking, provide all special requests and preferences. 

20.15. All reservations made shall be made on the trading terms contained in this document.
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20.16. The Guest shall always be solely responsible for ensuring all payments due to Angaza Travel (and third parties where conservation donations apply) are received timeously and in full by Angaza Travel in accordance with the provision of these terms and conditions. 
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21. ANGAZA TRAVEL RESPONSIBILITIES 
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21.1. Have the responsibility of planning and arranging itineraries, providing quotations, making reservations, confirmations, invoicing and credit control relating to the tour. 

21.2. Stipulate all accommodation, room types, specifications, transfers provided on arrival and departure between the airport and accommodation. 
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21.3. Angaza Travel will make every effort to operate the tour as planned but reserves the right to change travel arrangement and activities due to unforeseen circumstances after the itinerary has been issued. 
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21.4. Make every effort to secure special requests, however, these cannot be guaranteed. 

21.5. On request, provide the Guest proof of any insurance policies taken out in the name of Angaza Travel.
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22. DISCLAIMER OF LIABILITY
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22.1. To the maximum extent permitted by law, neither Angaza Travel, its employees and hosts, nor the Operator nor its agents or affiliated entities (“released parties”) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission or default by air carriers, land carriers, hoteliers or hotels, transportation companies, or any other persons providing services or accommodations to Guests including any results thereof, such as changes in services, accommodations or facilities. Nor shall they be liable for loss or damage to baggage or property, or for injury, illness, or death, or for any damages or claims whatsoever arising from loss, negligence or delay from the act, error, omission default or negligence of any person nor its direct employee or under its exclusive control, including any act, error, omission, default, or negligence of any country, government or governmental authority, officer, or employee. The released parties shall not be liable for indirect, special, or consequential damages. All baggage and personal effects are always and in all circumstances at the risk of the Guest. Angaza Travel recommends that each Guest obtains baggage insurance. After return at the end of the trip, if lost articles are found and returned to the owner, a service fee will be charged. The Trip Managers, carriers, hotels, and other suppliers who provide services on trip are independent contractors; they are not agents, employees or servants of the Operator or its associated companies. All certificates and other travel documents for services issued by the Operator are subject to the terms and conditions specified by the carriers and suppliers and to the laws of the countries in which the services are supplied. The released parties are not responsible for any criminal or other conduct by third parties, whether criminal, intentional, grossly negligent, negligent, or otherwise.
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22.2. Your trip includes a range of included experiences, entrance fees and a Local Guide (when required) as detailed in the trip itinerary pages. You can also purchase Free Time Add-On activities for an extra charge. Some included activities (marked on the day-by-day itinerary descriptions) require a signed liability waiver; participation in those included activities is at your own risk.
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22.3. To the maximum extent permitted by law, Angaza Travel, its employees, hosts, agents, operator or affiliated parties (“Angaza Travel”) shall not be held responsible or liable for any injury, illness or death, or any damages or claims whatsoever arising from activities provided by Angaza Travel such as, but not limited to hiking, visits to the beach and sea activities associated with this, visits to the spa and mountain biking (which shall include e-bikes, scooters, bicycles and any other travel equipment of similar nature).
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22.4. To the maximum extent permitted by law, Angaza Travel, its employees, hosts, agents, operator or affiliated parties (“Angaza Travel”) shall not be held responsible or liable for any injury, illness or death, or any damages or claims whatsoever arising from activities provided by any third party providers, such as, but not limited to, activities provided in wild life areas, horse riding, inland and coastal water activities, scuba or shark cage diving, canopy tours, airborne activities, extreme sports and animal interactions. Any recourse relating hereto will not lie with Angaza Travel.
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23. HEALTH PROTOCOLS & INDEMNITIES
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23.1. Warning: Malaria and other tropical or sub-tropical Diseases: Certain parts covered by the Guests’s itinerary may be areas where there is a HIGH-RISK of malaria and other tropical and sub-tropical diseases such as yellow fever. It is ENTIRELY THE GUEST’S RESPONSIBILITY to check if any parts of their itinerary fall within high-risk areas and the Guest is STRONGLY ADVISED to take the necessary precautions in this regard and hence, we recommend that the Guest checks with their medical practitioner and/or travel clinic well before departure. 

23.2. The Guest acknowledges that Angaza Travel is not in a position to enforce health and safety processes and procedures to be followed by Third-Party Service Providers, nor is it in a position to verify the standard at which same may be implemented by Third-Party Service Providers. Consequently, it will be deemed that the Guest acknowledges and agree that Angaza Travel cannot accept any form of liability (in the broadest terms) should the Guest or any member of the travel party contract an infectious disease when using accommodation or partaking in any Activities or Travel offered by Third-Party Service Providers or Angaza Travel.

23.3. The Guest is duly informed that:
23.3.1. Certain premises, including accommodation, visited on tour may be open to members of the public and as such, may be frequented by other members of the public;
23.3.2. By coming into contact with other members of the public or visiting public venues recognizes that he / she may be at higher risk of contracting an infectious disease;
23.3.3. By visiting any of the above public areas it will be deemed that the Guest has voluntarily accepted the higher risk of infection contemplated in the above clause.

24. FORCE MAJEURE
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24.1. Without limiting any other provision in the Terms, Angaza Travel is not responsible or liable to a Guest, for delay or failure to perform its obligations hereunder in the event that any of Angaza’s operations or activities are affected by any cause or event beyond the sole and reasonable control of Angaza, including, without limitation, by an act of god, earthquake, fire, explosion, terrorist act (threatened or actual), civil disturbance, epidemic, pandemic, quarantine, unusually severe weather, flood, electrical outages, network failures, equipment failure, tele-communication line failure, embargo, labour dispute, any law, regulation, order or request adopted, taken or made by any government or similar entity, or any other cause whether or not specifically mentioned above.
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Angaza Travel shall not be deemed to be in breach of these terms and conditions or otherwise be liable to the Guest, and shall not provide any refund, by reason of delay in performance, or by non-performance, of any of our obligations hereunder to the extent that any such delay or non-performance is due to any force majeure. If our agency, and/or any of our travel suppliers, are affected by force majeure, they shall be entitled to, and may in their sole and absolute discretion, vary or cancel any itinerary or arrangement in relation to your trip.
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25. DISPUTE RESOLUTION AND GOVERNING LAW 
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25.1. Guest’s access and/or use of Angaza Travel Services shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions.
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25.2. Should any dispute arise between the parties concerning the Services, the parties will resolve the dispute amicably, by negotiation, and with the best interests of both parties in mind.
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25.3. Should the parties fail to resolve such dispute in the aforesaid manner or within such further period as the parties may agree to in their negotiation, the parties will approach an independent industry expert who shall mediate the discussion on their behalf.
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25.4. Notwithstanding the above, the Guest and Angaza Travel consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa, even in the event where the quantum in the dispute may be less than the monetary jurisdiction of that court. 
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25.5. The Parties agree that they shall bring any dispute against the other in our respective individual capacities and not as a plaintiff or class member in any purported class, representative proceeding or as an association. In addition, the parties agree that the disputes shall be arbitrated only on an individual basis and not in a class, consolidated or representative action. The arbitrator does not have the power to vary these provisions.
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25.6. No Class Actions: The Guests understand that by entering into this agreement, they (the Guest) and Angaza Travel are each waiving the right to a trial by jury or to participate in a class action and each party may only bring claims in your or its personal capacity and not as a plaintiff or class member in any purported class or representative proceeding. If clause 6 and/or 7 is found to be unenforceable, then those sections will be null and void.
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25.7. Notwithstanding the above dispute resolution alternatives, nothing in the Terms will be deemed to waive, preclude, or otherwise limit the right of either party to (a) bring an individual action in the small claims court (b) pursue an enforcement action through the applicable national, federal, state, provincial or local agency if that action is available (c) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (d) file suit in a court of law to address an intellectual property infringement claim.

26. MISCELLANEOUS
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26.1. INTERPRETATION
The headings to the paragraphs to the Terms are inserted for reference purposes only and do not affect the interpretation of any of the provisions to which they relate.
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26.2. SEVERABILITY
Each term, clause, sentence, paragraph and provision of the Terms and any portion thereof shall be considered severable and if for any reason any such term, clause, sentence, paragraph or provision is held to be invalid, contrary to, or in conflict with any applicable present or future law or regulation where the Services is used, or in terms of a final, binding judgement issued by any court, it shall to that extent be deemed to not form part hereof and shall not impair the operation of, or have any effect upon such other sentence, paragraph, term, clause or provision hereof as may otherwise remain valid or intelligible, which shall continue to be given full force and effect and bind the parties hereto.
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26.3. COMPLAINTS
Queries and Complaints If you have any queries or complaints, please send us an email at info@angazatravel.com.
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26.4. ENTIRE AGREEMENT
The cover letter to this agreement, the agreement, as well as any other documentation, guidelines and or other written advice and / or directives issued by Angaza Travel to the Guest pursuant to this agreement shall constitute the entire agreement between the Parties. Angaza Travel shall not be bound by any representation, warranties, undertakings, promises or the like (whether made by Angaza Travel, its companies, or servants) which are not recorded therein.
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26.5. VARIATION
Subject to the provisions of this agreement, no alternation, variation, or cancellation by agreement of, amendment or addition to, or deletion from this agreement shall be of any force or effect unless in writing and signed by or on behalf of the Parties. The termination, cancellation or expiry of these terms and conditions shall not affect the enforceability of the terms which are intended to and/or which of necessity must operate after expiry or termination.
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26.6. NON-WAIVER
No failure by a Party to enforce any provision of the Trading Terms shall constitute a waiver of such provision or affect in any way a Party’s right to require performance of any such provision at any time in the future, nor shall the waiver of any subsequent breach nullify the effectiveness of the provision itself.
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26.7. PLURAL/SINGULAR
Words importing the singular shall include the plural, and vice versa, and words importing one gender shall include the other genders, and vice versa, and words importing persons shall include partnerships, trusts and bodies corporate, and vice versa. 
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26.8. EXHAUSTIVE LIST
Use of the word “including” followed by specific examples shall not be construed as limiting the meaning of the general wording preceding it and the eiusdem generis rule shall not be applied in the interpretation of such general wording or such specific examples. 
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27. INTELLECTUAL PROPERTY 
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27.1. The Guest acknowledges and agrees that any and all intellectual property rights embodied in or associated with Angaza Travel’s website, logo’s, trademarks, and other materials are, and will remain, our sole property or that of our licensors. Nothing contained in these terms and conditions shall convey any title or proprietary rights to you in or over any content or intellectual property accessed via our website. You agree that tour guides and Operators may take photographs of Guests on tour and that Angaza may use these images for reasonable public promotional purposes without your further consent and without any obligation to make payment of any royalties or other consideration to those persons. 
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28. DATA PROTECTION
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28.1. The Guest is duly informed that, subject to Applicable Laws and Angaza Travel’s Privacy Policy, Angaza Travel may be required to electronically collect, store and use personal information, including the Guest’s name, contact details, email addresses, IP addresses etc. for the purpose of carrying out any Tour and, unless objected thereto, it will be deemed that the Guest has consented to Angaza Travel retaining such personal information for as long as is necessary or legally required in order to render services under the Tour or Tour Series or as may be required to comply with relevant statutory obligations under Applicable Laws.
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29. CESSION
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29.1. Angaza Travel shall be entitled, without the consent of the Guest, to cede, delegate or assign all or any of its rights and / or obligations under this agreement to any affiliate within Angaza Travel, or a nominee elected by Angaza Travel.

On any cession, assignment and / or delegation taking place in terms of this clause 29, the Guest shall, if so, required by any Cessionary, make all payments to such Cessionary.
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The Guest shall not, without the written consent of Angaza Travel, be entitled to cede, assign, delegate or otherwise transfer any of its rights or obligations under this agreement to any third party, read together with clause 20.8.
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30. COSTS
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30.1. All and any costs incurred by either party arising out of or in connection with a breach of any of the provisions of the trading terms by the other party, including but not limited to legal costs on the attorney and own Guest scale, shall be borne by the party in breach. 

31. DOMICILIUM ET EXECUTANDI 
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31.1. The parties elect their respective domicilium et executandi as reflected in the Booking.
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1. APPLICABILITY
Angaza Travel (Pty) Ltd (“Angaza Travel”) is a privately held company incorporated in and subject to the laws of the Republic of South Africa (RSA). Angaza Travel conducts its business as a travel / tour operator. Consumer protection rights are enshrined in the Constitution of South Africa 1996, the Consumer Protection Act, 68 of 2008 (“the Act”) and Chapter VII of the Electronic Communications and Transactions Act 25 of 2002.
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2. PURPOSE
Angaza Travel is committed to ensuring the protection of the rights of its customers / clients as consumers as contemplated in terms of South African law. The purpose of this notice is to inform visitors to our website (www.angazatravel.com) of their rights as a consumer, as well as the manner in which Angaza Travel will treat them as consumers.
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3. THE ACT
The following summary of the Act has been reproduced from the website of the Department of Trade and Industry, the Republic of South Africa, which website can be accessed at www.thedti.gov.za. Please note that the summary must be read in conjunction with the relevant Regulations of the Act.
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4. OBJECTIVES OF THE ACT
The Act aims to:
- Promote a fair, accessible, and sustainable marketplace for consumer products and services;
- Establish national norms and standards to ensure consumer protection;
- Make provision for improved standards of consumer information, to prohibit certain unfair marketing and business practices;
- Promote responsible consumer behaviour;
- Promote a consistent legislative and enforcement framework, related to consumer transactions and agreements;
- Establish a National Consumer Commission
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5. WHO MAY LODGE COMPLAINTS?
- An individual;
- An authorised person acting on behalf of another;
- A person acting as a member or in the interest of an affected group or class; or
- A person acting in the public interest
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6. THE ACT APPLIES TO THE FOLLOWING
- Every transaction occurring within the RSA;
- Promotion or supply of any goods and services occurring within the RSA; and
- Goods or services that are supplied or performed, in the RSA, in terms of transactions mentioned in the Act
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7. THE ACT IS NOT APPLICABLE IN RESPECT OF
- Goods or services promoted or supplied to the state;
- Industry-wide exemption being granted to regulatory authorities;
- Credit agreements, in terms of the National Credit Act, but not goods or services;
- Services under employment contracts;
- Agreements giving effect to collective bargaining agreements; and
- Agreements giving effect to bargaining agreements
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8. WHO IS A CONSUMER?
Consumers are persons to whom goods or services are marketed, who have entered into transactions with suppliers, users of particular goods or recipients/beneficiaries of services.
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9. WHAT ARE CONSUMER RIGHTS?
- Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices;
- Right to Privacy;
- Right to Choose;
- Right to Disclosure of Information;
- Right to Fair and Responsible Marketing;
- Right to Fair and Honest Dealing;
- Right to Fair, Just and Reasonable Terms and Conditions;
- Right to Fair Value, Good Quality and Safety; and
- Right to Accountability by Suppliers.
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10. FUNDAMENTAL CONSUMER RIGHTS
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10.1. RIGHT TO EQUALITY IN THE CONSUMER MARKET AND PROTECTION AGAINST DISCRIMINATORY MARKETING PRACTICES
A consumer has the right to the following:
- Not to be unfairly discriminated against in access to goods or services;
- High quality goods and services;
- Fair pricing of goods and services
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10.2. RIGHT TO PRIVACY
A consumer has the right to:
- Restrict unwanted direct marketing: this includes unwanted or unsolicited correspondence, SMSs, telephone calls, letters or spam emails, and to decline participation in marketing surveys;
- Discontinue the receipt of direct marketing at any time;
- The right only to be contacted during the times stipulated in the Act and Regulations.
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10.3. RIGHT TO CHOOSE
A consumer has the right to:
- Not to be obligated to buy additional products or services from a supplier or designated third party unless the supplier can show the economic or convenience benefit; or the goods and services are offered separately, and the price is disclosed.
- Cancel or renew a fixed term agreement provided they request the cancellation in writing.
- Request pre-authorisation for repairs or maintenance services.
- Cancel contracts which arose as a result of direct marketing, within the cooling off period (this is generally five business days).
- Cancel advanced reservations, bookings or orders where the supplier may request advance deposit for such booking and charge a reasonable charge for the cancellation of such advanced reservations, bookings or orders.
- Choose or examine goods, even after purchase and delivery.
- Return goods and seek redress for unsatisfactory services.
- Retain and not pay for unsolicited services, subject to certain provisions in the Act.
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10.4. RIGHT TO DISCLOSURE OF INFORMATION
A consumer has the right to:
- Information in plain and understandable language.
- Disclosure of prices of goods and services.
- Product labelling and trade description.Informed if goods are reconditioned or grey.
- Be provided with sales record for each transaction setting out the information prescribed by the Act.
- Disclosure by intermediaries.
- Ask for identification of deliverers, installers or other related parties.
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10.5. RIGHT TO FAIR AND RESPONSIBLE MARKETING
As a consumer you have the right to:
- Protection against bait marketing, which is now prohibited.
- Protection against negative option marketing, which is now prohibited.
- Protection against unwanted direct marketing.
- Protection in catalogue marketing.
- Protection in customer loyalty programmes.
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10.6. RIGHT TO FAIR AND HONEST DEALINGS
A consumer has the right to:
- Protection against unconscionable conduct.
- Protection against false, misleading or deceptive representations.
- Protection against fraudulent schemes and offers.
- Protection against pyramid and related schemes.
- Assume that suppliers are entitled to sell goods.
- Open and honest auctioneering practices.
- Fair substitution and changing of goods.
- Protection against over-selling and over-booking.
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10.7. RIGHT TO FAIR, JUST AND REASONABLE TERMS AND CONDITIONS
As a consumer you have the right to:
- Protection against unfair, unreasonable or unjust contract terms.
- Obtain notice for certain terms and conditions.
- Obtain free copies of agreements/contracts.
- Refuse prohibited transactions, agreements, terms or conditions.
- Approach the court to ensure fair and just conduct and terms and conditions.
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10.8. RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY
A consumer has the right to:
- Demand quality service.
- Safe, good quality goods.
- Implied warranty of quality.
- Warranty on repaired goods.
- Receive warnings on the fact and nature of risks.
- Recovery and safe disposal of designated products or components.
- Products monitored for safety or recalled.
- Claim damages for injuries caused by unsafe or defective goods.

10.9. RIGHT TO ACCOUNTABILITY FROM SUPPLIERS
A consumer has the right to:
- Protection in lay-bye agreements.
- Protection with regard to prepaid certificates, credits and vouchers, and access to prepaid services and service facilities. An example is that prepaid cards have to be valid for three years after issue.
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11. WHERE TO COMPLAIN
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The Act aims to promote consumer activism, by making provision for the accreditation of consumer groups tasked with lodging complaints on behalf of consumers, as well as making available support for activities, such as consumer advice, education, publications, research and alternative dispute resolution through mediation or conciliation.

As such, the Act gives rise to the establishment of the National Consumer Commission, a body assigned to investigate consumer complaints, as well as the National Consumer Tribunal, the latter of which was created by the National Credit Act in September 2006 and is responsible for the adjudication of violations and transgressions of the National Credit Act and the Consumer Protection Act.
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Consumer Help Line, via
The Department of Trade and Industry (“DTI”) Customer Contact Centre: 0861 843 384
The DTI Office of Consumer Protection (OCP): (012) 394 1436 / 1558 /1076
E-mail: contactus@thedti.gov.zaThe DTI website: www.thedti.gov.zaNational Consumer Tribunal (NCT): (012) 663 5615NCT E-mail: Registry@thenct.org.zaNCT Website: www.thenct.org.za

1. SCOPE OF POLICY
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This privacy policy (“Policy”) relates to the processing of all Personal Information received by Angaza Travel, irrespective whether such information is obtained through electronic or verbal communication, via websites or as a result of engagement in respect of any of our products or services.

Personal Information which we collect from you will be processed by Angaza Travel, a private company registered and incorporated in terms of the Company Statues of the Republic of South Africa with registration number (2021/785036/07).
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2. INTRODUCTION
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As we place a high premium on the privacy of every person we recommend you read this Policy thoroughly so that you have a clear understanding as to (i) the type of Personal Information we may process (ii) how your Personal Information may be collected and processed when engaging with Angaza Travel (iii) who is responsible for the processing, management and safeguarding of collected and /or processed Personal Information; (iv) the grounds on which we may share the Personal Information with Third Parties; and (vi) how you can access, amend and/or delete Personal Information which we have collected from you.

By engaging with Angaza Travel via electronic mail, continuing to use our websites (see below), or accessing and using our services you acknowledge that you have read this Policy and consent to the processing of your Personal Information as provided for herein below.In the event that you do not wish to consent to the processing of your Personal Information, or no longer want us to continue processing your Personal Information in accordance with this Policy, you are kindly requested to indicate same by sending us an email to: info@angazatravel.com.
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3. WHAT IS PERSONAL INFORMATION?
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Personal Information includes any information which relates to and renders it possible, to identify you as an identifiable living human being and/or where applicable an identifiable juristic person, which may include (without limitation) your name, your physical and postal addresses, your email address, your race, your gender, your age, your national, ethnic or social origin, medical or financial information, your opinion, your Internet address (i.e. your Internet Protocol address), your location or special personal information such as your religious or philosophical beliefs, your political persuasion and / or your health (“Personal Information”/ “Information”).
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4. HOW DO WE PROCESS PERSONAL INFORMATION?
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Personal Information may be collected either through or by electronic means, which includes, without limitation, the use of our websites (i.e. www.angazatravel.com). including all other websites and / or landing pages), electronic mail , text, voice, sound or image messages, or through non-electronic means which includes, without limitation, the capturing of Personal Information on hard copy documents.When using our websites your Personal Information may be collected either actively where you or your appointed agent provide us with certain Personal Information or inactively where we collect information from you that you have not actively provided.

a) Active Information Collection:Active information collection refers to instances where you have directly provided us with Information, such as when you submit an enquiry in respect of a specific product or service, i.e. complete a questionnaire and provide us with your personal details which may include (without limitation) first name, last name, e-mail address, country of residence, as well as your preferred dates of travel.

b) Inactive Information Collection:Inactive or passive Information collection refers to instances where we collect certain Information which you have not actively (i.e. knowingly) provided, which Information we may obtain through the use of certain technologies such as Cookies, Web Beacons, Embedded Scripts or Mobile Device identifiers when you visit our websites. Information obtained in this regard cannot be linked to you as a person (i.e. non –personally identifiable information) which information may include the type of web browser you use, the operating system you use, the date and time of your visit to our websites, the specific pages you may have visited and the address of the website which you have visited prior to entering our websites. Angaza Travel does not link non-personally identifiable information with personally identifiable information.
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5. TYPE OF INFORMATION WE PROCESS
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We process the following information collected by means of electronic submission or physical forms (as may be applicable):
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(i) Active Information:
- Your name and surname;
- Your gender, age group and weight;
- Physical address;
- Your e-mail address;
- Your telephone and mobile number;
- Your Identity and/or passport number;
- Your company details;
- Your passport nationality, issue date and expiry date;
- Your personal opinion, views, interests and preferences;
- Your emergency contact details;
- Your medical requirements; and
- Your dietary and special requirements.
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(ii) Inactive Information collection:
- The type of web browser you use;
- The operating system you use,
- The date and time of your visit to our websites,
- The specific pages you may have visited, and the address of the website.

We do not receive, or process credit card information and use recognised and respected Paygate portals to securely receive credit card payments. We do not have access to any credit card information.

6. WHAT DO WE DO WITH YOUR INFORMATION?
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Personal Information will only be used in accordance with this Policy or as specifically disclosed to you and/or brought to your attention at the time you provide the Personal Information.

The Personal Information will be processed by us (or third parties approved by us), pursuant to and for the following purposes:
- Verifying your identity;
- Transmitting and receiving correspondence in relation to our services or products, including the preparation of itineraries and submission of quotes;
- Transmitting marketing material as specifically requested by you;
- Processing payments, refunds, and the like;
- Facilitating delivery of the services or the products;
- To monitor and analyse your conduct in respect of the Websites and/or services for research and statistical purposes;
- For compliance and risk purposes;
- To personalise and enhance your online and guest experience;
- To recognise you as a repeat guest and to acknowledge your loyalty and preferences from past bookings as well as deal with any enquiries, correspondence, concerns or complaints you have raised;
- To conduct market and / or academic research to identify potential markets and trends, to develop new products and services and to improve the nature of the products and/or services.

We may share your Personal Information with third-party service providers in order and only to the extent necessary to render supporting and / or ancillary services or products to facilitate our service or product delivery to you, which service providers will be required to comply with / adhere to the same principles (as may be applicable) contained in this policy when processing your Personal Information.We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy.

Please note that we reserve the right to transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information as contemplated in this Policy.We further reserve the right to use or disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our websites and the safety of its users.
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7. THIRD PARTY POLICIES
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On our marketing material or websites, you may see references or links to websites that are owned and/or managed by third parties which third parties are unrelated to Angaza Travel (“Third-Party Websites”), which Third Parties Websites are specifically excluded from this Policy.

These Third-Party Websites have separate and independent privacy policies applicable to their respective websites, services and or products and may follow different practices in the processing and securing of your Personal Information.

You are strongly advised to read the privacy policy of each Third-Party Website you engage with before providing your Personal Information as we cannot accept any liability should the Third-Party Website process your Personal Information in any unlawful manner.

We therefore make no warranties or representations and bear no responsibility or liability whatsoever regarding any services and / or products offered, promoted and / or advertised on Third Party Websites and / or services and / or products rendered by any third party which may have been accessed or used through or by means of our websites and/or their associated services.
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8. OPTING OUT
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Please note that we do not wish to collect and / or process any Personal Information from you that you do not want to be so collected and/or processed.Should you at any point in time decide that you do not wish us to continue to process your Personal Information, you are welcome to email usfo@angazatravel.com with your request where after, upon receipt of your written request we will endeavour to cease any processing of your Personal Information within 30 business days. Your request will take no longer than 10 business days to process. During that time, you may continue to receive marketing emails.
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9. INFORMATION ACCESS
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You will be given reasonable access to your Personal Information to correct errors or to delete any information which you may have provided. If you wish to correct or delete any of your Personal Information, please contact us by e-mail at info@angazatravel.com.

To respond to your request or inquiry, we may require information to allow us to verify that you are the person authorised to view the Personal Information you are requesting access to as contemplated in this Policy. We reserve the right to, at our discretion, refuse to allow you access to certain information which, in our view, if provided to you, will compromise another person’s privacy or will violate any applicable law, foreign law, regulation, or directive in respect of which we are obliged to observe and adhere to pursuant to processing Personal Information.

Subject to legal and other permissible considerations we will make every effort to honour your request within 30 business days or we will inform you if we require further information to fulfil the request.
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10. DATA SECURITY
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The transmission of information via the internet is not completely secure and we cannot guarantee the security of data transmitted to our site; any transmission of Personal Information will be solely at your own risk.

We will take steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Whilst we have taken reasonable, technical, and organizational measures to secure the integrity and confidentiality of the Personal Information in our possession, to guard against the loss of, damage to or unauthorized destruction of Personal Information and unlawful access to or processing of Personal Information, we do not guarantee that our security systems are 100% secure or error-free. Therefore, we do not guarantee the security or accuracy of the information (whether it be Personal Information or not) we collect from you and process in accordance with this Policy.

We restrict access to your Personal Information to our employees who have a legitimate operational reason for having access to such Personal Information. We endeavour to maintain physical, electronic, and procedural safeguards which, to the best of our belief, comply with the relevant laws and regulations so as to protect your Personal Information from any unauthorized access.
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11. LIMITATION OF LIABILITY
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We shall not be held responsible and by accepting the terms and conditions to which this Policy relates, you agree to indemnify us and hold us harmless for any security breaches which may potentially expose the Personal Information in our possession to unauthorised access and or the unlawful processing of such Personal Information by any third-party.
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12. PLACE WHEN PERSONAL INFORMATION WILL BE KEPT
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All Personal Information provided to us will be stored on our secure servers. We may store data at a destination outside of South Africa in which event we will only transfer your Personal Information to facilities or parties outside South Africa where such transfer is compliant with applicable data protection laws and regulations.

We will only transfer personal information to a third-party if their policies include provisions that are substantially similar to what is contained in this privacy policy.
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13. CHANGES TO THIS POLICY
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Kindly take note that we reserve the right to change this Policy at any time and in our sole discretion. In the event that that Policy is changed the new policy will be made available on our website.
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14. GOVERNING LAW
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The laws of South Africa will govern any dispute or claim arising out of or relating to electronically submitted Personal Information through the use of the Website.
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15. FEEDBACK
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We welcome comments about this Policy. If you have any questions about this Policy or any part of our service, you may contact us by e-mailing info@angazatravel.com.
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16. COMPLAINTS
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Should you believe that we have utilised your Personal Information contrary to applicable law, you undertake to first attempt to resolve any concerns with us. If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator.‍

PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013
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Operator means an operator as defined in the Protection of Personal Information Act, 4 of 2013 (POPIA)
1. The Client hereby authorise Angaza Travel, to collect Personal Information as it is relevant to this Agreement and/or service which we are providing for you or is deemed to be relevant for the provision of such service.

2. Angaza Travel is committed to the adherence of national legislation and regulations pertaining to the safeguarding of data privacy.
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3. Angaza Travel shall use information previously provided by the Client to perform our services and to amongst other things, process invoices, credit notes, statements and any other document related to the services.
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4. The Client confirms that Angaza Travel may share personal information with the following persons, who have an obligation to keep the personal information secure and confidential:
4.1. Employees of Angaza Travel who are required to be informed of the personal information in order to attend to the services supplied and;
4.2. All third parties who may assist Angaza Travel in supplying the services.
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5. Angaza Travel undertakes not to disclose your personal information unless it is legally or contractually required to do so.
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6. Angaza Travel agrees to use all reasonable efforts to ensure your personal information in our possession is kept confidential, stored in a secure manner and processed in terms of POPIA.
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7. The Client hereby acknowledge and warrant that:
7.1. Angaza Travel is entitled to process and store any such Personal Information in the manner set out in Angaza Travel’s Privacy Policy;
7.2. Angaza Travel is entitled and authorised by the Client to transfer any Personal Information to Third Parties as required; and
7.3. Angaza Travel is entitled to store and back-up the Clients Personal Information on private servers. 
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8. The Client confirms to have read and agree to Angaza Travel’s Privacy Policy and hereby provides consent to Angaza Travel to process personal information. Further, the Client acknowledges that they understand the purpose for which it is required and for which it will be used.